[DRAFT — pending CommLaw review. Not yet in effect. Subscription sales are governed by the client Master Services Agreement (MSA), which controls in case of any difference with this page.]

Terms of Service

TradeKeep LLC · Last updated: [EFFECTIVE DATE — pending CommLaw review]

1. The services

TradeKeep LLC ("TradeKeep") provides:

  • Answer — a managed AI call-answering service for home-service contractors. Answer receives calls on the client's behalf, greets callers in the client's name, qualifies them against the client's rules, books appointments as configured, and escalates emergencies as configured. Answer is not a dispatch service, does not take payments from the client's customers, and does not provide billing or collections.
  • Presence — online-presence upkeep (Google profile maintenance, review responses, and related activity), offered only to clients with an active Answer subscription. Presence is not a general marketing service and does not include advertising campaigns.
  • The Audit — a one-time, 30-point review of the client's digital presence and phone/response setup, delivered as a written report with evidence.

2. Pricing

  • Audit: $497–$997 one-time, based on shop size, quoted before work begins. The full audit fee is credited toward the client's first subscription month if the client subscribes to Answer.
  • Answer Essentials: $497/month. Answer Growth: $897/month.
  • Presence: $697/month; pilot pricing of $497/month applies for the first 90 days of a Presence subscription. The Bundle (Answer Growth + Presence): $1,495/month.
  • Setup: $750 (Essentials) or $1,250 (Growth), one-time. Setup is waived for the Presence pilot and for annual prepay.
  • Annual prepay: 12 months of service for the price of 10, paid in advance, for a committed 12-month term.

3. Term and cancellation

Subscriptions begin with an initial 90-day term. After that term, they continue month-to-month and either side may cancel with 30 days' written notice. Annual-prepay subscriptions run for the committed 12-month term.

4. Money-back guarantee

Every subscription — including bundles and the Presence pilot — carries a 30-day money-back guarantee from the subscription start date: cancel within the first 30 days and subscription fees paid for that period are refunded in full. The one-time audit fee and setup fees are excluded from the guarantee. If an annual-prepay subscription is cancelled within the 30-day guarantee window, it is refunded in full.

5. Client responsibilities

  • Provide accurate configuration information (services, service area, hours, pricing guidance, booking and escalation rules) and keep it current.
  • Maintain the phone service, scheduling/CRM access, and other client systems Answer connects to.
  • Remain responsible for the work booked: Answer books according to the client's rules; fulfilling, rescheduling, and performing jobs is the client's responsibility.
  • Give callers any notices the client's own practices require, in addition to the recording announcement TradeKeep provides (see section 6).

6. Call recording

Calls handled by Answer may be recorded and transcribed, and an announcement to that effect is played to callers. The client authorizes TradeKeep to record and transcribe calls on its lines for the purposes described in the Privacy Policy.

7. Estimates

Reports TradeKeep provides — including the weekly recovered-revenue report — may include estimates. Estimates are calculated by the method stated on the report itself, are labeled as estimates, and are not a guarantee of revenue, bookings, or business results.

8. Acceptable use

Clients may not use the services for unlawful purposes, to mislead callers about the nature of the service, or in any trade or market outside the scope agreed at signup without TradeKeep's written agreement.

9. Availability and changes

TradeKeep aims for continuous availability but does not guarantee uninterrupted service; telephony and AI platform providers are part of the delivery chain. TradeKeep may improve or modify features; material reductions to a subscribed service will be communicated in advance.

10. Liability

[LIABILITY AND INDEMNITY TERMS — pending CommLaw review. Starter position: each side's aggregate liability is limited to the fees paid in the three months before the claim; neither side is liable for indirect or consequential damages; the client remains responsible for services it performs for its own customers.]

11. Governing law

[GOVERNING LAW AND VENUE — pending CommLaw review.]

12. Contact

TradeKeep LLC
Attn: Donald
TradeKeep LLC, 2000 Park Street, Suite 101 #1382, Columbia, SC 29201
(980) 236-1350